[Datto Partner Portal] - Datto partner portal is not loading and gives a 504 Gateway Timeout error, and Recovery Launchpad is loading slowly
Impact: Major — Resolved. Affected: Login, Status Components. This incident has been resolved.
Datto RMM, BCDR, SaaS Protection, and Endpoint Backup incidents from the Kaseya/Datto status page.
48 changes, newest first
Impact: Major — Resolved. Affected: Login, Status Components. This incident has been resolved.
Impact: Major — Monitoring. Affected: Pinotage (EU1), Zinfandel (US West), Concord (US East), Syrah (APAC). The Kaseya Engineering team has implemented mitigation measures, and all affected platforms are actively processing a backlog of device sync actions. We continue to see steady progress in reducing the queue; however, additional time is required to fully process the remaining backlog. Our teams will continue…
Impact: Minor — Resolved. Affected: Backup. This incident has been resolved.
Impact: Minor — Resolved. Affected: Off-Site Synchronization. This incident has been resolved.
Impact: Major — Resolved. Affected: SaaS Protection Backups, SaaS Protection Console Login. This incident has been resolved.
Impact: Minor — Investigating. Affected: Off-Site Synchronization. We are aware of a problem where Datto BCDR users in the UK region may experience degraded offsite performance, potentially impacting synchronization operations. The Kaseya Engineering Team is investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at…
Impact: None — Resolved. Affected: Datto AV. This incident has been resolved.
Impact: None — Resolved. Affected: Backup. This incident has been resolved.
Impact: Major — Resolved. Affected: SaaS Protection Backups, SaaS Protection Console Login, SaaS Protection Seat Management, SaaS Protection Restores/Exports. This incident has been resolved.
Impact: Minor — Resolved. Affected: SaaS Protection Backups. This incident has been resolved.
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