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Datto

Datto RMM, BCDR, SaaS Protection, and Endpoint Backup incidents from the Kaseya/Datto status page.

48 changes, newest first

LowService Health

[Datto Partner Portal] - Datto partner portal is not loading and gives a 504 Gateway Timeout error, and Recovery Launchpad is loading slowly

Impact: Major — Resolved. Affected: Login, Status Components. This incident has been resolved.

EmergencyService Health

Datto RMM - Version 15.2.0 (Pinotage, Syrah, Zinfandel, Concord) - Autotask Integration Device Sync Delays

Impact: Major — Monitoring. Affected: Pinotage (EU1), Zinfandel (US West), Concord (US East), Syrah (APAC). The Kaseya Engineering team has implemented mitigation measures, and all affected platforms are actively processing a backlog of device sync actions. We continue to see steady progress in reducing the queue; however, additional time is required to fully process the remaining backlog. Our teams will continue…

LowService Health

Datto Endpoint Backup for PC - US Region Cloud Siris 279760 - Degraded Backup Functionality

Impact: Minor — Resolved. Affected: Backup. This incident has been resolved.

LowService Health

Datto BCDR - UK Region - Offsite Synchronization Failures Affecting a Subset of Devices

Impact: Minor — Resolved. Affected: Off-Site Synchronization. This incident has been resolved.

LowService Health

Datto SAAS Protection - aue1-bfyii-2510 - Backups are not running and SaaS Protection Console is not accessible to perform recovery related functions

Impact: Major — Resolved. Affected: SaaS Protection Backups, SaaS Protection Console Login. This incident has been resolved.

HighService Health

Datto BCDR - UK Region - Offsite Synchronization Performance Degradation

Impact: Minor — Investigating. Affected: Off-Site Synchronization. We are aware of a problem where Datto BCDR users in the UK region may experience degraded offsite performance, potentially impacting synchronization operations. The Kaseya Engineering Team is investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at…

Kaseya / Datto status incidents ↗
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LowService Health

Datto AV - Increase in PDF detection as PHISH/PDF

Impact: None — Resolved. Affected: Datto AV. This incident has been resolved.

LowService Health

Datto Endpoint Backup - Backups not running on some Endpoint Backup Servers

Impact: None — Resolved. Affected: Backup. This incident has been resolved.

LowService Health

Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-1533'

Impact: Major — Resolved. Affected: SaaS Protection Backups, SaaS Protection Console Login, SaaS Protection Seat Management, SaaS Protection Restores/Exports. This incident has been resolved.

LowService Health

Datto SaaS Protection - Backup Performance Degradation For Customers Hosted On Pod 'aue2-saas-p2'

Impact: Minor — Resolved. Affected: SaaS Protection Backups. This incident has been resolved.

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