Kaseya status incidents for VSA, Autotask PSA, IT Glue, BMS, and other Kaseya platforms.
27 changes, newest first
Impact: Minor — Resolved. Affected: Limited Release, America East, America East 3, America West 2. This incident has been resolved.
Impact: None — Resolved. All affected systems have made a full recovery. Incident is now resolved.
Impact: Major — Resolved. Affected: US. This incident has been resolved.
Impact: None — Resolved. The Kaseya Engineering Team resolved a problem where Batch Generating Invoices failed due to a "Failed to generate... Could not load file or assembly" error. If you are still experiencing this issue or need any assistance, please contact our support team for assistance through our helpdesk at: https://helpdesk.kaseya.com/hc/en-gb#/contact To receive notifications about future maintenance…
Impact: Minor — Resolved. Affected: Limited Release, America East, America East 2, America East 3. This incident has been resolved.
Impact: None — Postmortem. # Summary Between 2026-11-02 14:13 UTC and 2026-11-02 14:51 UTC, some BMS EMEA customers experienced intermittent application errors when attempting to log in and perform certain actions, including ticket-related workflows. Affected users received an error message indicating that the requested action could not be completed. # Root Cause An application-level issue resulted in intermittent…
Impact: None — Resolved. The Kaseya Engineering Team resolved a problem where users in the US West region, hosted on storage server 'usw-backup-storage-0157' experienced degraded backup functionality. If you are still experiencing this issue or need any assistance, please contact our support team for assistance through our helpdesk at: https://helpdesk.kaseya.com/hc/en-gb#/contact To receive notifications about…
Impact: None — Identified. Kaseya is aware of two critical vulnerabilities in PHP: CVE-2026-109618 and CVE-2026-109619. CVE-2026-109618 involves a remote code execution vulnerability where handling out-of-memory errors via longjmp() leaves request memory uninitialized due to improper control flow management, potentially allowing attackers to achieve remote code execution using out-of-memory (OOM) triggers.…
Impact: Minor — Postmortem. Affected: EU. **RocketCyber - Service Degradation in EU Region – 2026-10-21** **Summary:** Between **2026-10-21 19:12 UTC** and **2026-10-21 21:45 UTC**, **RocketCyber** customers in the **EU region** experienced service degradation affecting portions of the platform. During this time, some users may have experienced delays or intermittent failures when interacting with RocketCyber…
Impact: None — Monitoring. A third party vendor, ConnectWise, recently reported attempts of unauthorized access associated with the ConnectWise Cloud Backup environment. ConnectWise has initiated their incident response procedures, and have applied containment measures as they continue to investigate. At this time, according to ConnectWise there is no indication that ConnectWise partner backup data has been…
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